Return & Refund Policy

This Return & Refund Policy applies to purchases made through the SJA Partner platform operated for Shree Ji Abhinandan Namkeen, a brand of Akito Industries Pvt. Ltd.

1. No Routine Return Policy

Products supplied through SJA Partner are not eligible for routine return or exchange after delivery merely because the partner has changed their mind, ordered incorrectly, ordered excess quantity, or no longer requires the product.

2. No Routine Refund Policy

Except for an eligible damaged-product claim or any remedy required under applicable law, payments are non-refundable once an order has been processed and dispatched.

3. Damaged Product Claims

If a product is received in a damaged condition, the partner must report the issue within 24 hours of receiving or collecting the shipment.

The complaint should include:

• Order number
• Product name
• Quantity affected
• Clear photographs of the damaged product
• Clear photographs of the outer packaging
• Video evidence wherever possible
• Transport receipt/details, where applicable

4. Evidence Requirement

A claim may be rejected where sufficient evidence is not provided, where the complaint is made after the specified reporting period, or where the damage appears to have occurred after delivery/collection due to improper handling or storage.

5. Verification of Claims

All damaged-product claims are subject to verification by our team. We may request additional photographs, videos, transport details or other information before approving a claim.

6. Approved Resolution

If a claim is verified and approved, the company may, depending on the circumstances, provide a replacement, adjustment, credit, refund or another appropriate resolution.

7. Incorrect Orders

Partners are responsible for checking product names, quantities, variants, prices and delivery details before confirming an order.

Incorrect orders placed by the partner are generally not eligible for cancellation, return or refund after processing.

8. Product Storage

Once the products have been delivered or collected, the partner is responsible for appropriate storage and handling in accordance with the product packaging instructions.

Damage caused by heat, moisture, contamination, mishandling, improper storage or other conditions after delivery may not qualify for a claim.

9. Statutory Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded under applicable Indian law.